Hubalou Policies
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Policies

Shipping

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

All orders will ship within 3-5 business days from the date of payment. All packages will be sent via method chosen by the customer at time or purchase.

If the shipping address is different from the address provided during checkout, please contact us immediately in order to prevent shipping to the incorrect address.

 

Returns 

We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Refunds are contingent upon inspection of item(s) once we receive it. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

  • without showing signs of wear or damage in any way
  • must not be a special order or a custom order
  • unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.

There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you must contact us within 7 days if you intend to return any item back to our store. Items returned to us after 7 days and without contacting us will not be refunded.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

 

Mail

International Customs / Taxes
To remain ethical in our business practices, we cannot mark international shipments as "gifts". Therefore, you will be charged customs taxes on the items you purchase from us. 

Lost/Damaged by Postal Service
We are not responsible for any errors made by the postal service. However, if your package has not been received within 3 weeks of receiving your shipping notification email (6 weeks for international), please contact us via our contact page and we will direct you as to how to file a claim with the postal service. 

Returned Mail
If a package is returned because the address provided to us was incorrect, we are not responsible for the cost of re-shipping. We will contact the buyer for the correct address, and buyer will need to re-pay shipping and handling costs before we will send the package again.

Refused/Unclaimed Mail
If delivery is refused by recipient or package is unclaimed for any reason, the order will not be refunded unless the package returns to Hubalou. If the package does return, a refund will be applied for the cost of the items only.

 

Coupon Codes

Coupon codes must be entered at check-out to qualify, and only one code may be applied per purchase. Promotional codes cannot be applied to orders outside of the promotional period. Coupon codes cannot be used during site-wide promotions, or on “Sale”, “Imperfect”, or “As-Is”. Shipping discount codes do not apply to orders outside of the U.S. or to any wholesale orders.

FREE49 CODE RESTRICTIONS: Free shipping is valid on orders with a subtotal over $49 that are shipped within the U.S. via USPS First Class only. Eligible customers must enter the code during checkout in order to receive free shipping.  Cannot be applied with any other offers or codes.

 

Promotions

Restrictions apply to all promotions. Promotions are valid during the specified date range only, and cannot be applied to previous purchases.  Promotional codes must be entered at checkout (when applicable). No additional coupon codes may be applied to promotional offers.

IMPERFECT/AS-IS SALE: Valid February 17, 2016 at 9:00am CST, while supplies last. Not valid on previous purchases. Coupons do not apply. Cannot be combined with any other offers or discounts. All sales final; no returns, exchanges, or order changes.

BOGO SALES: Valid only on dates promoted, or while supplies last.  Not valid on previous purchases.  Cannot be combined with any other offers or discounts.

 

Damaged items / Order errors

Though each product is inspected for quality assurance before shipping, it is possible to receive a damaged item. In addition, although our fulfillment error rate is far below industry average, mistakes do sometimes happen. For these reasons it is important to open and inspect your items as soon as you receive them. Please notify us via our contact page within 7 business days of receiving your package if there is anything wrong with your order. We cannot honor changes outside of this time frame.

 

Privacy

This privacy policy discloses the privacy practices for Hubalou.com. This privacy policy applies solely to information collected by this web site. It will notify you of the following: 

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared. 
  2. What choices are available to you regarding the use of your data. 
  3. The security procedures in place to protect the misuse of your information. 
  4. How you can correct any inaccuracies in the information. 

Information Collection, Use, and Sharing 
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. 

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. 

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. 

Your Access to and Control Over Information 
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website: 

   • See what data we have about you, if any. 

   • Change/correct any data we have about you. 

   • Have us delete any data we have about you. 

   • Express any concern you have about our use of your data. 

Security 
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. 

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. 

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. 

Orders 
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you. - See more at: https://www.bbb.org/dallas/for-businesses/bbb-sample-privacy-policy1/#sthash.VCpr24Hi.dpuf

Updates
Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately.

 

Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

 

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Hubalou, LLC. The collective work includes works that are licensed to Hubalou, LLC. Copyright 2012, Hubalou, LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Hubalou, LLC or purchasing Hubalou, LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Hubalou, LLC or to purchase Hubalou, LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Hubalou, LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

 

Trademarks

All trademarks, service marks and trade names of Hubalou, LLC used in the site are trademarks or registered trademarks of Hubalou, LLC

 

Warranty Disclaimer

This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Hubalou, LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Hubalou, LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Hubalou, LLC does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

 

Limitation of Liability

Hubalou, LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Hubalou, LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

 

Typographical Errors

In the event that a Hubalou, LLC product is mistakenly listed at an incorrect price, Hubalou, LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Hubalou, LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Hubalou, LLC shall issue a credit to your credit card account in the amount of the incorrect price.

 

Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Hubalou, LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

 

Notice

Hubalou, LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Hubalou, LLC.

 

Miscellaneous

Your use of this site shall be governed in all respects by the laws of the state of Texas, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Hubalou, LLC products) shall be in the state or federal courts located in Travis County, Texas. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Hubalou, LLC products) must be commenced within one (1) year after the claim or cause of action arises. Hubalou, LLC’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Hubalou, LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.

 

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Hubalou, LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

 

Participation Disclaimer

Hubalou, LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Hubalou, LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Hubalou, LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Hubalou, LLC in its sole discretion.

 

Indemnification

You agree to indemnify, defend, and hold harmless Hubalou, LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

 

Third-Party Links

In an attempt to provide increased value to our visitors, Hubalou, LLC may link to sites operated by third parties. However, even if the third party is affiliated with Hubalou, LLC, Hubalou, LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Hubalou, LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Hubalou, LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

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